3 posts tagged with "Customer-level KPIs"

IXOPAY Payments Intelligence​

IXO AI​

Added​

• Filter KPI aggregates by amount ranges and numerical fields (e.g. fees, chargebacks and transactions), to flexibly explore KPI performance for user-defined transaction pools, now through the IXO AI chat interface
• Explore Decline Retry behaviour on transaction level, now through the IXO AI chat interface
• Receive suggested follow-up prompts (up to 3) from IXO AI to dive deeper into payments performance at the click of a button
• Define scenarios (e.g. routing, 3DS authentication policy and fee-rate changes) and simulate the impact on payments KPIs including sales, authorization rates, chargebacks, fees and declines, now through the IXO Nav chat interface
• New Community Feature - Create, share and recommend prompts with other Authorized Users through a new prompt library, accessible from the IXO AI interface

Changed​

• Edit existing Scheduled Analysis directly from an Edit button on the Scheduled Analysis card in the IXO AI panel

Analytics and Platform​

Added​

• Explore anomalies across multiple dimensions (including BINs, MIDs and PSPs) for Refund Rates, Fee Rates (including sub-type fee rates), Issuer fees, Gateway fees and 3DS rates
• View anomalous behaviour (detected by IXOPAY Payments Intelligence ML Models) on BIN-level for authorization and fee metrics, in Detected Anomalies
• View bulk Gateway fees allocated on transaction and purchase level
• Toggle between built-in light and dark themes to support accessibility on the platform

Changed​

• Improved the BIN Outliers section of Anomaly Explorer, with tool-tips for table headers
• Updated KPI definitions in the tool-tips of the Customer KPI section
• Updated UI for applying dimension-filters on Analytics, Dashboards, Transactions, etc.
• Updated UI for tables in Analytics, Transactions, etc. for easier column selection, export, search and sharing

PSP and Partner Integrations​

Added​

• Monitor ingestion health for webhook endpoints of PSP Connections, with a searchable log of API events

Changed​

• Self-service clean and transform PSP reported data during data mapping in PSP Connections, with only the allowed functions shown for the target data-type
• Updated UI of Connector Settings

Please note that some of the features mentioned in the release notes may initially be available only within our sandbox environment for testing purposes. These features will be made available in the production environment upon successful testing and approval.

IXOPAY Payments Intelligence​

Analytics​

Added​

• Switch views in Analytics between PSP (original) values, PSP (unified/ mapped) values and enriched-BIN values

PSP and Partner Integrations​

Added​

• TokenEx customers can now explore the Payments Intelligence solution with TokenEx demo data
• Configure InterChange++ model for Stripe reports in Settings
• Organization level API keys are now supported for Stripe connections for accounts that have multiple merchants under an organization
• Organization level accounts are now supported for PayPal connections
• Webhooks based tables are now supported in the Snowflake data sharing for Stripe connections

Please note that some of the features mentioned in the release notes may initially be available only within our sandbox environment for testing purposes. These features will be made available in the production environment upon successful testing and approval.

IXOPAY Payments Intelligence​

IXO AI​

Added​

• Search for multiple Transaction and Payment Reference IDs through IXO AI and Transactions page filters
• Search fee allocation rules applied and actual fee allocations on transaction-level, now through the IXO AI chat interface
• Explore and analyse detected Anomalies on authorization rates, fees, chargebacks, sales, and refunds, now through the IXO AI chat interface
• Discover customer-level KPIs (sales, fees and profitability, across PSPs for single customers) in a PII compliant manner
• Monitor the ingestion status of PSP Reports processed in the IXOPAY Payments Intelligence platform, now through the IXO AI chat interface

Changed​

• Explore detailed fee breakdowns, by scheme and interchange fee descriptors, now through the IXO AI chat interface.

Fixed​

• Schedule analysis in IXO AI can be triggered on request in addition to the scheduled run (i.e. before the next scheduled time)

PSP Integrations and Onboarding​

Added​

• USIO (PSP) integration enabled with USIO Payments 2.0 Web API
• Detailed user-guide on onboarding as a new Customer and adding PSP Connections
• Merchant Admins can request a custom PSP connection directly through the PSP Connections Settings, and share credentials securely on the IXOPAY platform
• Create advanced JOINS across multiple PSP reports while mapping to unified reports

Changed​

• Read clear instructions to go-live on the platform

Analytics and Platform​

Changed​

• View share of Sales by percentage as per the dimension filters in the Fees section of Analytics
• Extended time-frames for Ingestion Monitoring
• Enabled download, filtering and adding dimensions in Analytics - Decline Retry Analysis section
• Notifications for planned maintenance to the IXOPAY Payments Intelligence platform with affected time-windows

Please note that some of the features mentioned in the release notes may initially be available only within our sandbox environment for testing purposes. These features will be made available in the production environment upon successful testing and approval.