Payments Observability & Intelligence

IXOPAY Payments Intelligence, is an AI-powered IXOPAY Payments Intelligence solution transforming how businesses understand and optimize their payment operations. IXOPAY Payments Intelligence empowers merchants and platforms to optimize performance, gain real-time visibility, and proactively mitigate risks through AI-driven insights and automation. With a focus on innovation and data reliability, IXOPAY Payments Intelligence turns complex, fragmented payment data into actionable intelligence and confident decisions.

Why a solution like IXOPAY Payments Intelligence?

The payments industry is complex, fragmented, and increasingly prone to inefficiencies and risks. Merchants and platforms struggle with siloed data across multiple providers, limited visibility into performance drivers, and delayed detection of issues such as failures, fraud, or revenue leakage.

IXOPAY Payments Intelligence addresses these challenges by unifying payment data, delivering real-time observability, and providing AI-driven insights that explain the “why” behind performance. By enabling faster, smarter decision-making and proactive optimization, IXOPAY Payments Intelligence ensures businesses can stay in control, improve payment outcomes, and scale with confidence in an evolving payments landscape.

🔍 What's included

IXOPAY Payments Intelligence offers a modular solution that enables businesses to easily access data, insights, intelligence, and tools for operational excellence in payments management. As a start, IXOPAY Payments Intelligence is focused on building the core infrastructure of the platform, connecting to multiple payment data sources to ingest data. This is a seamless process that users can enable in the IXOPAY Payments Intelligence application.

Payment Data pipelines

IXOPAY Payments Intelligence allows data-sharing in synchronization with databases or via file sharing with S3. The platform currently integrates Snowflake, available on their marketplace, with plans to add more data-sharing options (e.g., AWS Redshift, Databricks). Unified Reports are also available for fee and cost management.

Payments observability

Businesses can access the platform to easily sign-in and create an account where they can configure the available payment service providers and data connections in a no-code mode by just providing Reporting API or SFTP credentials. The payments observability platform provides access to insights on Authorization rates, transaction declines, Sales, Refunds, Chargebacks, Fees, and Payouts, all with a few clicks. Powered by AI co-pilots to help the users navigate their payment data and easily identify opportunities as well, while running data analysis and investigations.

Alerts & Monitoring

With IXOPAY Payments Intelligence’s intuitive front end, users can set up advanced performance monitoring rules and stay informed about changes in acceptance rates, declines, and chargebacks with real-time alerts.

IXOPAY Payments Intelligence & Fee Allocation

Cost Allocation Engine — enabling precise mapping of non-transactional costs (e.g., FX, platform fees, rolling reserves) at both the order and transaction level for accurate margin analysis and reconciliation.

Payment reconciliation

Reconcile easily across multiple payment data sources by building rules and workflows to match transactional events and payouts. Receive summary and reports on reconciliation statuses and event mismatches.

AI Co-Pilot

This intelligent assistant helps users navigate and analyze payment data, providing actionable recommendations to address anomalies and optimize payment setups.

Pre-Chargebacks Alerts

Verifi RDR and Ethoca Alerts as a stand-alone solution to reduce chargebacks.

Anomaly Detection

Proactively safeguard margins by automatically identifying performance dips and cost fluctuations before they impact your bottom line.

How to Start?

Sign Up for a Demo Account

Experience IXOPAY Payments Intelligence firsthand by signing up for a demo account:

IXOPAY Payments Intelligence dashboard

Explore the powerful features, from observability to AI-driven insights, and see how IXOPAY Payments Intelligence transforms your payment data into actionable intelligence.

Contact Support

Have questions or need a tailored solution? Reach out to your point of contact or our Support Team in the IXOPAY Customer Experience Portal to unlock the full potential of IXOPAY Payments Intelligence for your business.

FAQ

How to go live?

First step: Create an account here at IXOPAY Payments Intelligence dashboard You will immediately be in a demo mode, seeing some fake data.

Second step: To switch to live mode, please contact support, and you will be able to add your PSP connectors. Before going live, check the PSP connections documentation to ensure you have all the necessary credentials. If not, please contact your PSPs.

Third step: Add your connectors, test the credentials, and have the automated historical data import.

How to connect my PSP connections?

IXOPAY Payments Intelligence integrates seamlessly with payment service providers, ingesting data through various methods such as SFTPs, reporting APIs, or Webhooks. Customers only need to provide credentials from their payment service providers. Additionally, custom data can be uploaded via API or a dedicated storage service.

How to import historical data?

You can do this directly via IXOPAY Payments Intelligence when configuring a PSP.

If there are no reports previously generated for historical imports, please make sure that your PSP can generate those, or get in touch with the support team to discuss the best way to do the historical import.

How to monitor the data ingestion?

You have a dedicated section to track file- or API-based data ingestions. IXOPAY Payments Intelligence notifies you when reports or incorrect data ingestion are detected.

How is your data kept secure?

Data is kept secure, and the platform is ISO 27001 and SOC2 certified, undergoing yearly audits as part of the Ixopay group.

Additionally, the platform requires MFA access for all users due to the sensitivity of payments data, allows PII anonymization, and has database segregation policies across different customers.

What’s the pricing model?

The pricing model is based on the number of connections and ingested events. For a pricing quote, please reach out to your point of contact or to the support team.